Effective date: 22 March 2026

1. General information, scope of the Terms, and formation of the contract between the Parties

1.1. These General Terms and Conditions (hereinafter: the “GTC” or the “Terms”) apply to all goods and, where applicable, services that may be ordered through the webshop available at the domain divisartshop.com (hereinafter: the “Webshop”), which is operated by Divisart Ltd. (hereinafter: the “Service Provider” or the “Seller”).

1.2. The scope of these Terms extends to all electronic commercial services provided through the Webshop, as well as to the use of the website, the ordering process, the conclusion and performance of contracts, complaint handling, warranty rights, withdrawal rights, and all other rights and obligations arising between the Seller and the Customer in connection with purchases made through the Webshop.

1.3. These Terms apply to all users of the website and the Webshop, including but not limited to visitors, browsers, customers, purchasers, merchants, contributors of content, and any other persons accessing or using the service.

1.4. For the purposes of these Terms, Customer means any natural or legal person who places an order in the Webshop. The term Customer includes the term consumer. Pursuant to Act V of 2013 on the Civil Code of Hungary (hereinafter: the “Civil Code”), a consumer is a natural person acting outside the scope of their profession, independent occupation, or business activity.

1.5. Purchases made in the Webshop are governed by Hungarian law in force at all times, in particular Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commerce services and information society services, Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, and the applicable mandatory provisions of European Union law.

1.6. Purchases in the Webshop are possible exclusively by placing an order electronically, in the manner specified in these Terms.

1.7. The contract between the Parties is concluded when the Customer places an order in accordance with these Terms, accepts these Terms and the related policies where required, and the Seller confirms the order in accordance with these Terms and accepts it for fulfillment. If the Customer does not accept these Terms, the Customer may not use the services of the Webshop and may not submit an order.

1.8. The concluded contract shall be deemed to be in writing and shall be stored electronically by the Seller. The data contained in the written contract correspond to the data provided by the Customer during the ordering process. The language of the contract and communication is English. [clarification needed: if a Hungarian-language version will also be published, it should later be stated whether the governing version is Hungarian or English.] The Seller shall archive the contract and retain it for a period of 5 years from its creation.

1.9. A minor or a person with limited legal capacity may use the services of the website only with the consent of their legal representative. Obtaining such consent is the responsibility and obligation of the minor or person with limited legal capacity. The interface of the Webshop and the Seller are not able to verify, and are not responsible for verifying, the legal status, age, or authority of the person using the website; therefore, responsibility in this regard lies solely with the user.

1.10. By visiting the website, using any part of it, placing an order, or checking the relevant box to accept these Terms during checkout, the Customer expressly accepts and acknowledges these Terms as binding upon them.

1.11. The Seller does not currently maintain a separate code of conduct under Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices Against Consumers.

2. Service Provider and hosting provider details

2.1. The webshop available at the domain divisart.shop is operated by:

Company name: Divisart Ltd.
Registered office: [to be completed]
Postal address: [to be completed]
Email address: [to be completed]
Tax number: [to be completed]
Company registration number: [to be completed]
Bank account number: [to be completed, if you wish to display it]

2.2. The Webshop is hosted by: Shopify Inc.
151 O’Connor Street, Ground floor, Ottawa, ON K2P 2L8, Canada
Website: www.shopify.com

2.3. The Customer acknowledges that the operation of the Webshop requires cooperation with third-party technical and business providers, including but not limited to the hosting provider, payment service providers, logistics providers, courier services, print-on-demand production partners, invoicing systems, and other service providers necessary for the operation of the Webshop.

3. Nature of the Webshop, products, and scope of services

3.1. The Webshop offers products related to the broader creative, cultural, educational, and commercial activities of Divisart. These products may include, in particular, but not exclusively, clothing, fashion accessories, printed products, notebooks, music folders, stationery, music-related educational tools, games, audio recordings, merchandise, collaboration-based products, and other design- and culture-related items.

3.2. The Customer acknowledges that the Webshop operates a hybrid production and fulfillment model. Depending on the nature of the product, the product may be manufactured, stocked, packed, and shipped directly by the Seller from Hungary, produced on demand and fulfilled by a third-party production partner, in particular TPOP, France, or produced and sold within the framework of a collaboration involving partner organizations, ensembles, institutions, projects, or other external partners.

3.3. As a result of this hybrid model, the production method, processing time, lead time, shipping origin, packaging, dispatch method, delivery period, withdrawal eligibility, exchange possibilities, and other commercial conditions may differ depending on the specific product.

3.4. The Seller reserves the right to modify the scope of products, discontinue products, limit the quantities of products offered, limit the sale of products to specific persons, jurisdictions, or regions where permitted by law, and otherwise shape the commercial offering of the Webshop at its sole discretion.

3.5. The website may also include historical information, archived collections, previous campaign materials, references to earlier projects, or other information which is not current and is provided for informational or reference purposes only.

4. Registration, account use, and eligibility

4.1. In principle, registration is not required in order to place an order in the Webshop, unless the Seller introduces a loyalty system, membership service, or any other functionality for which registration is required.

4.2. If the Seller introduces a user account, loyalty program, or similar function, the Customer may be required to provide certain registration data, such as first name, last name, email address, and password. The Customer shall be solely responsible for the confidentiality of the password and for all activity carried out through the user account, unless the misuse was caused by the Seller.

4.3. The Customer may provide only their own personal data or data that they are lawfully authorized to use during registration and ordering. The Customer is solely responsible for the accuracy, timeliness, completeness, and truthfulness of the data provided.

4.4. The Seller excludes liability for any damage, delay, failed performance, delivery issue, or other error arising from inaccurate, incomplete, false, outdated, or incorrectly entered data provided by the Customer.

5. Product information, descriptions, visual representation, and availability

5.1. The Seller shall make every reasonable effort to ensure that product descriptions, specifications, dimensions, sizing information, images, visual previews, prices, stock availability indications, and other information displayed on the website are accurate, complete, and current.

5.2. The Customer may find the characteristics and properties of the products available for purchase on the relevant product pages of the Webshop. If the Customer needs further information regarding the properties, composition, use, usability, or sizing of a product, the Customer may contact the Seller through the contact details provided in these Terms.

5.3. Where clothing or size-dependent products are offered, the Customer is responsible for reviewing the available sizing information before placing an order. If the Customer is uncertain about size, cut, shape, fit, or material, the Customer is advised to contact the Seller before placing the order.

5.4. The material made available on the website is provided for general information purposes only and should not be relied upon as the sole basis for making a purchasing decision without considering the full product description and the other policies available on the website.

5.5. The Seller has made every effort to display as accurately as possible the colors, textures, and visual characteristics of the products appearing in the Webshop. However, the Seller cannot guarantee that the display on the Customer’s monitor, phone, tablet, or other device will accurately reflect the actual colors or details of the products. Minor variations resulting from screen settings, lighting conditions, textile characteristics, printing processes, manufacturing differences, material structure, and similar causes shall not be regarded as defects.

5.6. The website may contain products that are available only online, products with limited quantities, seasonal items, temporary offers, limited editions, preorder items, made-to-order items, and products available only for a specified period.

5.7. The Seller is not obliged to fulfill an order if the relevant product is unavailable, no longer available, or cannot be produced or obtained in the meantime. In such case, the Seller has the right to refuse the order, cancel the affected part of the order, or offer an alternative solution to the Customer.

6. Prices, promotions, coupons, and commercial policy

6.1. The price indicated next to each product is the gross purchase price of the product, including VAT where applicable, but excluding shipping costs, unless otherwise expressly stated.

6.2. [clarification needed] The Webshop should specify whether prices are displayed primarily in EUR, HUF, or another currency, and whether any country-specific tax treatment applies. The currently intended logic should later be inserted here.

6.3. Shipping costs are not included in the purchase price of the products and are displayed separately during the checkout process and/or in the order confirmation, unless free shipping is expressly offered for a given order value, territory, promotion, or campaign.

6.4. The Seller reserves the right to change the prices of the products available in the Webshop at any time, provided that such modifications become effective simultaneously with their publication on the website. Such changes shall not adversely affect the purchase price of products already ordered and accepted for fulfillment.

6.5. If, despite all due care, the Seller displays an incorrect price in the Webshop, in particular a manifestly incorrect price such as “0”, “1”, or another obviously erroneous amount significantly different from the generally accepted or expected price of the product, including errors caused by a system malfunction, technical issue, or input error, the Seller shall not be obliged to sell the product at the incorrect price. In such a case, the Seller may offer the product at the correct price, and the Customer shall have the right to withdraw from the purchase if they do not accept the corrected price.

6.6. The Seller reserves the right to organize promotions, campaigns, discount periods, collection launches, special offers, coupon campaigns, and other commercial offers under separately published conditions. The Seller reserves the right to modify, suspend, shorten, extend, or terminate a promotional offer at any time, without prior notice, to the extent permitted by law. The Seller does not assume legal liability for changes to promotional offers unless mandatory law provides otherwise.

6.7. If the Seller later introduces gift vouchers, coupon systems, or loyalty-program discounts, the detailed rules of their use, redemption, validity period, exclusions, and transferability shall be set out in separate promotional or program rules. Unless otherwise expressly stated, coupons and promotional discounts may not be exchanged for cash and may not apply to shipping fees.

6.8. Unless otherwise expressly indicated, prices displayed in the Webshop reflect the retail prices applicable to direct consumer purchases through the Seller’s own online sales channel. If the Seller later operates separate wholesale, B2B, reseller, institutional, or collaboration-based pricing systems outside the Webshop, such systems shall not affect the retail prices shown to webshop customers unless specifically indicated.

6.9. Resale of products ordered through the Webshop is not permitted unless the Seller has given prior written approval. The Seller reserves the right to limit or prohibit orders that, in its judgment, appear to be placed by dealers, resellers, distributors, or persons acting in a manner inconsistent with the intended retail purpose of the Webshop.

7. Ordering process

7.1. In order to place an order in the Webshop, the Customer must select the desired product, add it to the cart, and complete the checkout process by entering all required data and choosing an available payment and delivery method.

7.2. During the ordering process, the Customer may be required to provide the following data: name, email address, telephone number, billing address, shipping address, shipping method, payment method, coupon code, if any, comments, if applicable, and, where relevant, company name and tax number for business purchases.

7.3. The Customer may only provide their own data or data that they are lawfully authorized to use. By submitting the order and accepting these Terms and the Privacy Policy where required, the Customer declares that they have read and understood these documents, that they fully comply with them, and that they acknowledge all provisions therein as binding upon them.

7.4. The Seller shall accept an order only if the Customer has fully completed all mandatory data required for the order.

7.5. Before finalizing the order, the Customer has a continuous opportunity to view and modify the contents of the cart, the quantities selected, and the data entered. If the cart does not contain the desired quantity, the Customer may correct the quantity in the relevant field before submission. The Customer may also remove products from the cart before finalization.

7.6. During the ordering process, the Customer has the possibility to correct or delete entered data at any time prior to final order submission. If the Customer has proceeded to a later step of checkout but wishes to return to a previous step to correct data, this may generally be done by using the browser navigation functions or the website interface, where available. Further modifications to order data after a placed order are possible only via the contact details specified in these Terms, and only insofar as the order has not yet entered a stage where modification is no longer technically or commercially possible.

7.7. By completing and submitting the order, the Customer makes a binding offer to purchase the selected products.

7.8. The placement of an order does not in itself result in the conclusion of a contract between the Seller and the Customer. After receipt of the Customer’s offer, the Seller shall confirm the order electronically, typically by email. Such confirmation email shall contain, in particular, the data provided by the Customer during the purchase, the order identifier, the date of the order, the ordered products, quantities, prices, shipping costs, and the total amount payable. This confirmation serves as acknowledgment of receipt of the order. The contract is concluded when the Seller accepts the order for fulfillment.

7.9. If the confirmation referred to above is not received by the Customer within 48 hours of sending the order, the binding effect of the Customer’s offer and any related obligation shall cease automatically.

8. Accuracy of billing and account information

8.1. The Customer undertakes to provide current, complete, and accurate billing, shipping, and account information for all purchases made through the Webshop.

8.2. The Customer further undertakes to update their information without delay where necessary, so that the Seller may complete the transaction, deliver the goods, issue the invoice, and contact the Customer if needed.

8.3. The Seller reserves the right to refuse any order placed through the Webshop. The Seller may, at its sole discretion and to the extent permitted by law, limit or cancel quantities purchased per person, per household, per order, per payment method, or per billing and/or shipping address.

8.4. If the Seller changes or cancels an order, the Seller may attempt to notify the Customer by contacting the email address, billing address, shipping address, telephone number, or other contact details provided at the time the order was placed.

9. Payment terms

9.1. The purchase price may be paid only by the payment methods available in the Webshop at the time of purchase.

9.2. At the time of launching the Webshop, the available payment methods are Stripe, Apple Pay, and Google Pay.

9.3. The Seller reserves the right to introduce, withdraw, suspend, or modify available payment methods at any time.

9.4. Online card or digital-wallet payments are processed through electronic systems operated by payment service providers independent of the Seller. Such payments are governed by the rules and conditions of the relevant payment service provider, card company, financial institution, or wallet operator. The Seller does not process or store the Customer’s full card details.

9.5. Payment is deemed completed when the amount to be paid is successfully authorized and credited in accordance with the applicable payment process. [This may later be further aligned with the exact Stripe flow if needed.]

9.6. The invoice shall be issued electronically and sent to the Customer by email, typically once the order has been processed and packaged or otherwise at the legally appropriate time in accordance with the invoicing process applied by the Seller. [clarification needed: exact invoicing workflow]

10. Fulfillment, production, and delivery

10.1. The Customer acknowledges and accepts that, due to the hybrid business model of the Webshop, not all products are handled in the same manner.

10.2. Certain products are held in stock or otherwise prepared by the Seller in Hungary and shipped directly by the Seller or by logistics partners acting on the Seller’s behalf.

10.3. Other products are manufactured only after the order has been placed and paid, and are fulfilled by the Seller’s external print-on-demand production partner, currently TPOP, France. Such products require production time before dispatch.

10.4. Certain collaboration-based products may be subject to separate production, packaging, dispatch, or logistical arrangements depending on the specific project, partner, territory, or product type.

10.5. As a consequence of the above, products included in the same order may be shipped separately, from different countries, in different packages, and may arrive on different dates.

10.6. Production times and delivery times vary depending on the type of product, the place of fulfillment, the destination country, demand levels, seasonal peaks, customs procedures where relevant, and the performance of logistics providers.

10.7. Any delivery periods indicated on the website are estimates only and do not constitute guaranteed or binding delivery deadlines unless mandatory law expressly provides otherwise.

10.8. The Seller shall not be liable for delays caused by carriers, customs procedures, force majeure, technical failures, labor shortages, strikes, extraordinary demand, supply disruptions, or any other circumstance beyond the Seller’s reasonable control.

10.9. Further details concerning shipping methods, shipping fees, transit times, shipment tracking, shipping territories, package handling, failed delivery, redelivery, and related matters are set out in the separate Shipping Policy, which forms an integral part of these Terms.

10.10. The Seller may later specify territory-based shipping prices, free shipping thresholds, available courier services, or special shipping rules by region. Such details must also appear in the Shipping Policy and/or checkout interface.

10.11. If delivery fails due to the fault of the Customer, including but not limited to incorrect address details, non-collection, unavailability, refusal without legal basis, or repeated failed handover attributable to the Customer, the costs of resending or repeated delivery may be borne by the Customer.

10.12. The Seller reserves the right, in the event of repeated failed deliveries attributable to the Customer, to limit the Customer’s future orders, including by fulfilling only prepaid orders.

11. Product availability and impossibility of performance

11.1. If a product becomes unavailable after the order has been placed, or if fulfillment becomes impossible for any reason, the Seller shall inform the Customer as soon as reasonably possible.

11.2. If the Seller is unable to fulfill the order in whole or in part, the Seller may cancel the affected part of the order and refund the corresponding amount already paid by the Customer, unless the Customer expressly agrees to an alternative solution.

11.3. The Seller shall not be liable for non-performance resulting from circumstances beyond its control, including but not limited to supplier failure, production impossibility, carrier issues, technical system failure, or force majeure.

12. Returns, withdrawal, and refunds

12.1. Upon receipt of the product, the Customer is obliged to check the content, quantity, condition, and apparent quality of the delivered product and to notify the Seller without delay if anything is missing, damaged, or apparently non-conforming.

12.2. A Customer who qualifies as a consumer is entitled to withdraw from the distance contract within 14 days without giving any reason, in accordance with Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses and applicable EU law.

12.3. The withdrawal period expires 14 days from the day on which the Customer, or a third party other than the carrier designated by the Customer, acquires physical possession of the product. In the case of multiple products supplied separately, the withdrawal period expires 14 days from the day on which the Customer, or a designated third party other than the carrier, acquires physical possession of the last product.

12.4. The Customer may also exercise the right of withdrawal during the period between the conclusion of the contract and the receipt of the product.

12.5. If the Customer wishes to exercise the right of withdrawal, the Customer must send a clear statement of withdrawal to the Seller. [clarification needed: you should later decide whether this will happen by email only, via a Shopify form, or through a specific returns interface.]

12.6. The withdrawal right shall be deemed exercised in time if the Customer sends the withdrawal statement before the expiry of the withdrawal period.

12.7. If the Customer withdraws from the contract, the Seller shall reimburse all payments received from the Customer, including the delivery costs, without undue delay and in any event no later than 14 days from the day on which the Seller receives the withdrawal notice. The Seller shall use the same means of payment for the reimbursement as was used by the Customer in the original transaction, unless the Customer expressly agrees otherwise, and the Customer shall not incur any additional costs as a result of such reimbursement.

12.8. The Seller may withhold reimbursement until the goods have been received back or until the Customer has supplied evidence of having sent back the goods, whichever is earlier.

12.9. The Customer is obliged to return the product without undue delay and in any event no later than 14 days from the date of communicating the withdrawal. The deadline is met if the Customer dispatches the goods before the expiry of the 14-day period.

12.10. The direct costs of returning the goods shall be borne by the Customer unless the Seller expressly states otherwise.

12.11. The Customer shall be liable only for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

12.12. The Customer acknowledges that the right of withdrawal does not apply, to the extent permitted by law, to products made to the Customer’s specifications, clearly personalized items, or non-prefabricated products manufactured on the basis of an individual order or at the express request of the Customer. This may be particularly relevant to print-on-demand products fulfilled by TPOP, made-to-order items, and other specially produced products. The exact categories excluded from withdrawal should also be clearly specified in the separate Returns & Refund Policy. [clarification needed: exact return exclusions]

12.13. Where a product is defective, damaged, non-conforming, or delivered in error, the Customer’s statutory rights under applicable warranty and consumer law remain unaffected.

12.14. The detailed rules concerning returns, exchange, withdrawal, refunds, excluded products, return method, return address, exchange options, and any holiday-period extensions or special exceptions shall be governed by the separate Returns & Refund Policy, which forms an integral part of these Terms.

13. Warranty, product warranty, and guarantee

13.1. The provisions of the Civil Code and the other applicable Hungarian and EU legal rules in force at all times shall govern statutory warranty, product warranty, and any mandatory guarantee rights.

13.2. In the event of defective performance by the Seller, the Customer may assert a warranty claim against the Seller in accordance with the provisions of the Civil Code.

13.3. The Customer may, at their choice, request repair or replacement, unless the fulfillment of the chosen claim is impossible or would entail disproportionate additional costs for the Seller compared to the fulfillment of another claim. If repair or replacement was not requested or could not be requested, the Customer may request a proportionate reduction of the purchase price, have the defect repaired at the Seller’s expense or have it repaired by another person at the Seller’s expense where legally justified, or, as a last resort, withdraw from the contract if the defect is not insignificant.

13.4. There is no right to withdraw from the contract on account of an insignificant defect.

13.5. The Customer may switch from the chosen warranty right to another warranty right, but the cost of such switch shall be borne by the Customer unless the switch was justified or the Seller gave cause for it.

13.6. The Customer is obliged to notify the defect immediately after discovering it, but no later than within two months from the discovery of the defect.

13.7. The Customer may no longer enforce a statutory warranty claim after the expiry of two years from the date of performance of the contract.

13.8. Within six months from delivery, no condition other than notification of the defect is required for enforcing a warranty claim, provided that the Customer proves that the product was supplied by the Seller. After six months from delivery, the Customer is obliged to prove that the recognized defect already existed at the time of delivery. [If desired, this can later be updated to reflect the most precise current conformity rules.]

13.9. In the event of a defect in the product, the Customer may, at their choice, exercise the statutory warranty right described above or a product warranty claim.

13.10. As a product warranty claim, the Customer may only request repair or replacement of the defective product.

13.11. A product is defective if it does not meet the quality requirements in force at the time of being placed on the market or if it does not have the characteristics described by the manufacturer.

13.12. The Customer may assert a product warranty claim within two years from the date on which the product was placed on the market by the manufacturer. After the expiry of this period, the Customer loses this right.

13.13. The Customer may enforce a product warranty claim only against the manufacturer or distributor of the product. In the event of a product warranty claim, the Customer must prove the defect of the product.

13.14. The manufacturer or distributor is exempt from product warranty liability if it proves that the product was not manufactured or placed on the market in the course of its business activity, the defect was not detectable at the time of placing the product on the market according to the state of science and technology, or the defect results from the application of a law or mandatory official regulation.

13.15. A statutory warranty claim and a product warranty claim cannot be enforced simultaneously for the same defect. However, in the event of a successful product warranty claim, the Customer may assert a statutory warranty claim against the Seller in respect of the replaced product or repaired part if applicable under law.

13.16. The Customer may report a warranty, product warranty, or guarantee claim to the Seller by email or post.

13.17. The report should include the Customer’s name and address, the name of the product, the purchase price, the date of purchase, the date of reporting the defect, a description of the defect, and the claim the Customer wishes to assert.

14. Complaint handling

14.1. The Customer may submit any complaint arising in connection with the purchase or the operation of the Webshop through the contact details specified in these Terms. Complaint handling by the Seller is free of charge.

14.2. If the Customer submits a verbal complaint, the Seller shall examine it immediately and, if possible, remedy it immediately. If the Customer does not agree with the handling of the complaint, or if immediate investigation is not possible, the Seller shall record the complaint and provide or send a copy of the record to the Customer.

14.3. If the complaint is made by telephone, the Seller may replace the written minutes with the recording of the telephone conversation where legally permissible and properly disclosed.

14.4. If the complaint is submitted in writing, the Seller shall investigate the complaint upon receipt and shall send a reasoned written response within 30 days from receipt of the complaint.

14.5. The Seller shall investigate the complaint, decide whether it is accepted, rejected, or remedied, and communicate the results of the full investigation. If the complaint is rejected, the Seller shall clearly state the reasons for rejection. The Seller shall strive to respond to all substantive objections raised by the Customer in clear and understandable language.

14.6. Written complaints and the responses to them shall be archived by the Seller for five years.

14.7. If the Customer’s complaint is rejected in whole or in part, or if the statutory deadline for examining the complaint expires without result, the Customer may initiate further proceedings before the competent consumer protection authority, conciliation body, or court, in accordance with Hungarian law and applicable EU law.

14.8. The Customer may also initiate online dispute resolution through the European Commission’s online dispute resolution platform:

https://ec.europa.eu/consumers/odr

14.9. If mandatory law requires the Seller to cooperate in conciliation or alternative dispute resolution proceedings, the Seller shall comply with such obligations.

15. Use of the website, general conditions, and prohibited use

15.1. The Seller reserves the right to refuse service to any person for any lawful reason at any time.

15.2. The Customer acknowledges that content transmitted by them through the website, excluding payment card data, may be transferred unencrypted and may involve transmissions over various networks and modifications to conform and adapt to the technical requirements of connecting devices or systems. Payment card information is always transmitted in encrypted form via the relevant secure payment infrastructure.

15.3. Without the prior written consent of the Seller, the user may not reproduce, duplicate, copy, sell, resell, commercially exploit, or otherwise misuse any portion of the service, the use of the service, access to the service, or any contact made available through the website.

15.4. In addition to any other prohibition set out in these Terms, the user is prohibited from using the website or its content for any unlawful purpose, to solicit others to perform or participate in unlawful acts, to violate any international, Hungarian, EU, or other applicable laws, regulations, or legal requirements, to infringe the intellectual property rights of the Seller or any third party, to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against others, to submit false or misleading information, to upload or transmit viruses, malware, worms, or any destructive code, to collect or track the personal data of others unlawfully, to spam, phish, pharm, pretext, spider, crawl, scrape, or otherwise misuse the website or its infrastructure, for obscene or immoral purposes, or to interfere with or circumvent the security features of the website or any related service.

15.5. The Seller reserves the right to terminate or restrict the user’s access to the website or any related service if the user violates any prohibited use or any other provision of these Terms.

16. Optional tools, third-party services, and third-party links

16.1. The website may provide access to third-party tools, applications, integrations, functions, or services over which the Seller neither monitors nor has control or input.

16.2. The Customer acknowledges and agrees that such tools are provided on an “as is” and “as available” basis, without warranties, representations, conditions, or endorsement by the Seller. The Seller shall have no liability whatsoever arising from or relating to the Customer’s use of such optional third-party tools.

16.3. Any use by the Customer of optional tools offered through the website is entirely at the Customer’s own risk and discretion, and the Customer is responsible for ensuring that they are familiar with and approve the terms on which such tools are offered by the relevant third-party provider.

16.4. The website may contain links to third-party websites or include materials, products, services, or content originating from third parties. The Seller is not responsible for examining or evaluating the content, accuracy, lawfulness, or practices of third-party websites, and does not warrant or assume liability for any third-party materials, products, services, websites, resources, or transactions.

16.5. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

17. User comments, feedback, and submissions

17.1. If, at the Seller’s request, the Customer sends specific submissions, or if the Customer voluntarily sends creative ideas, suggestions, proposals, plans, feedback, comments, or other materials, whether online, by email, by post, or otherwise, the Customer agrees that the Seller may, at any time and without restriction, edit, copy, publish, distribute, translate, adapt, and otherwise use such material in any medium.

17.2. The Seller shall not be under any obligation to keep any submission confidential, to pay compensation for it, or to respond to it.

17.3. The Seller may, but is under no obligation to, monitor, edit, or remove content that it determines in its sole discretion to be unlawful, offensive, threatening, defamatory, obscene, infringing, misleading, or otherwise objectionable, or that violates these Terms or the rights of any third party.

17.4. The Customer warrants that their comments or submissions do not violate any right of any third party and do not contain unlawful, abusive, obscene, misleading, or malicious content, including malware or viruses.

17.5. The Customer may not use a false email address, impersonate another person, or otherwise mislead the Seller or third parties as to the origin of any submission. The Customer is solely responsible for any submission made by them and for its accuracy. The Seller assumes no liability for comments posted by the user or any third party.

18. Intellectual property rights

18.1. All content available on the website, including but not limited to texts, product descriptions, names, slogans, graphics, icons, logos, layouts, photographs, illustrations, downloadable materials, product concepts, and overall visual identity, is protected by copyright, trademark, design rights, and other intellectual property rules.

18.2. The trademarks, trade names, collection names, project names, and visual materials used in the Webshop may belong either to the Seller or, in the case of collaboration-based products, to the Seller and/or the relevant partner under applicable licensing or contractual arrangements.

18.3. No part of the website or its content may be copied, reproduced, republished, uploaded, posted, translated, distributed, transmitted, publicly displayed, or commercially exploited without the prior written consent of the Seller, except where mandatory law expressly permits otherwise.

19. Personal data and privacy

19.1. The Seller shall treat the personal data received from the Customer confidentially and shall process such data exclusively in accordance with the applicable data protection rules and the purposes specified in the Seller’s Privacy Policy and, where relevant, Cookie Policy.

19.2. By using the website and submitting personal data in the course of an order or other interaction, the Customer acknowledges that certain personal data must be processed for the performance of the contract, legal compliance, customer service, fraud prevention, logistics, invoicing, and other lawful purposes described in those policies.

20. Errors, inaccuracies, and omissions

20.1. Occasionally there may be information on the website or in the service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, stock information, or availability.

20.2. The Seller reserves the right to correct such errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the website or in any related service is inaccurate, including after the Customer has submitted an order.

20.3. Except where required by law, the Seller undertakes no obligation to update, amend, or clarify information on the website, including pricing information. No stated update or refresh date on the website should be interpreted as meaning that all information has necessarily been modified or updated.

21. Warranty disclaimer and limitation of liability

21.1. Nothing in these Terms shall exclude or limit any liability which cannot be excluded or limited under applicable Hungarian or European law, particularly in relation to consumers.

21.2. Subject to the foregoing, the Seller does not guarantee that the use of the website or service will be uninterrupted, timely, secure, or error-free, or that the results obtained from use of the service will be accurate or reliable in all cases.

21.3. The website and all services and products delivered through it are provided on an “as is” and “as available” basis to the fullest extent permitted by law, except where mandatory consumer law provides otherwise.

21.4. To the maximum extent permitted by law, the Seller shall not be liable for indirect, incidental, punitive, special, or consequential damages, including but not limited to lost profit, lost revenue, lost savings, loss of data, replacement costs, reputational damage, or similar losses arising out of or related to the use of the website, the use of any service, or the purchase or use of any product.

21.5. The Seller shall further not be liable for errors or omissions in website content, delays caused by third-party carriers or service providers, incompatibility resulting from the Customer’s device, browser, or technical environment, or any damage resulting from connecting to the website.

21.6. The Customer is responsible for protecting their own device and the data contained on it. The use of the website presupposes that the Customer is aware of the technical and technological limitations of the internet and accepts the possibility of errors associated with such technology.

21.7. Where liability cannot lawfully be excluded, the Seller’s liability shall be limited to the maximum extent permitted by applicable law and, unless mandatory law provides otherwise, shall not exceed the value of the relevant order.

22. Indemnification

22.1. The user agrees to indemnify, defend, and hold harmless the Seller, its managers, officers, employees, affiliates, contractors, service providers, licensors, subcontractors, suppliers, partners, and agents against any claim, demand, liability, damage, loss, cost, or expense, including reasonable legal costs, arising out of or related to the user’s breach of these Terms, violation of any law, or infringement of any right of a third party.

22.2. This clause shall be interpreted and applied subject to the mandatory consumer protection rules applicable under Hungarian and EU law.

23. Severability

23.1. If any provision of these Terms is found to be unlawful, invalid, void, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable part shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of the remaining provisions.

24. Termination

24.1. These Terms remain in effect unless and until terminated either by the user or by the Seller.

24.2. The user may terminate these Terms at any time by ceasing to use the website and the services and, where appropriate, notifying the Seller that they no longer wish to use the service.

24.3. The Seller may terminate or suspend the user’s access to the website or any part thereof at any time, without prior notice, if in the Seller’s judgment the user has failed to comply with any term or provision of these Terms or if the Seller reasonably suspects such non-compliance.

24.4. Any obligations and liabilities incurred by the parties prior to the termination date shall survive termination for all purposes for which they remain relevant.

25. Entire agreement and no waiver

25.1. These Terms, together with all policies and rules referenced herein or published on the website in relation to the service, constitute the entire agreement and understanding between the Customer and the Seller regarding the use of the website and supersede any prior or contemporaneous agreements, communications, proposals, or understandings, whether oral or written, relating to the same subject matter.

25.2. The failure of the Seller to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

25.3. Any ambiguity in the interpretation of these Terms shall not automatically be construed against the drafting party.

26. Governing law and jurisdiction

26.1. These Terms, and any separate agreements pursuant to which the Seller provides services or products, shall be governed by and construed in accordance with the laws of Hungary, with due regard to the applicable mandatory provisions of European Union law.

26.2. In matters not regulated by these Terms, the provisions of Hungarian law, including in particular the Civil Code and the relevant consumer protection legislation, shall apply.

26.3. In the event of any dispute, the Parties shall first seek to resolve the matter amicably.

26.4. If the Customer is a consumer, jurisdiction and procedural rights shall be determined in accordance with the mandatory rules applicable under Hungarian and European law, and nothing in these Terms shall deprive the consumer of such protections.

26.5. If the Customer is not a consumer, the Parties may agree on the exclusive jurisdiction of the competent court at the Seller’s registered seat. [clarification needed: whether you want to include this as a firm jurisdiction clause in the final text.]

27. Changes to the Terms

27.1. The most current version of these Terms shall always be available on this page.

27.2. The Seller reserves the right, at its sole discretion, to update, amend, supplement, replace, or modify any part of these Terms by publishing the revised version on the website.

27.3. It is the Customer’s responsibility to check the website periodically for changes. Continued use of or access to the website or the service following the publication of any changes to these Terms shall constitute acceptance of those changes.

29. Final provisions

29.1. The security level of the website operated by the Seller is appropriate; however, the Seller recommends that users take appropriate technical precautions, including the use of up-to-date virus protection, spyware protection, and security updates on their devices.

29.2. It is expressly prohibited to transmit, publish, upload, or share any content on or through the website that is unlawful or not permitted by applicable law. The Seller reserves the right to delete any such content uploaded by users.

29.3. In matters not regulated by these Terms, the provisions of Hungarian law and the applicable mandatory provisions of EU law shall apply.

28. Contact information

28.1. Questions concerning these Terms should be sent to:

Divisart Ltd.
Email: [to be completed]
Postal address: [to be completed]